Service Policy

DISCLAIMER

I, the Client, agree that prior to having Above & Beyond IT, Inc. service my computer, laptop, server or any other network or electronic device that the customer is responsible for backing up any data, software, information, pictures, e-mail, address books or media files stored on the computer disk drives. I agree that whether or not I request backup services from Above & Beyond IT, Inc. that Above & Beyond IT, Inc. or any of its 3rd party service providers shall not be liable under any circumstances for any loss of profit, data, software, information, files, compact discs, floppy discs, DVDs or other media.

I agree that Above & Beyond IT technicians may repair all apparent defects unless otherwise requested, and may access files, information and/or other data on my personal computer, laptop, server or any other network or electronic device being serviced by Above & Beyond IT, Inc. Above & Beyond IT, Inc. and its technicians agree not to disclose to any other person (unless required by law) or use for personal gain any Confidential Information at any time unless Client grants express written consent of such a disclosure. In addition, Above & Beyond IT, Inc. will use their best efforts to prevent any such disclosure.

BILLING TERMS FOR SERVICE

All services provided by Above & Beyond IT, Inc. are billed at an hourly rate. Charges will be calculated in quarter-hour increments after the first hour. At your request we will provide you with an estimate of cost for the work that you request us to do. Estimates are guaranteed to 15% accuracy. In the case that we foresee a deviation on cost of job completion beyond the above stated allowable amount, we will make every effort to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit. In the case we cannot reach you, we will continue to work until the estimate limit is reached. Once reached, we will halt work until contact is established.

PAYMENT TERMS

Full payment is due upon completion of service unless credit has been granted previously by completing our credit application. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by us, collection agencies, or courts incurred by litigation for failure to pay.

UNCLAIMED GOOD POLICY FOR IN-HOUSE REPAIRS

When service or repair of my product is complete Above & Beyond IT, Inc. will attempt to notify me to pick up my product. I understand that this form must be present with me when picking up my completed product. Above & Beyond IT, Inc. is not responsible for any product not picked up within 30 days of the date the services were completed. In the event that the product is not picked up within 30 days of completed work, Above & Beyond IT, Inc. will dispose of the product by any means or method it may choose at its sole discretion. Above & Beyond IT, Inc. cannot guarantee the confidentiality of any information that may remain on unclaimed electronic storage devices, including hard drives and computer disc drives. I agree that in the event I fail to pick up my product after 30 days of the completion date, I thereby waive and release all claims against Above & Beyond IT, Inc. related to such product and its disposal.

RELATIONSHIP OF PARTIES

I agree that I will not solicit any Above & Beyond IT, Inc. technician directly to perform work on my premises.