Above & Beyond IT - Technology Management

Technology Management

IT Service Management is a framework of internationally recognized best practices for operating IT Services. The results are efficiencies and improved service to our clients. Consultation is available from experienced Technology Managers to assist with streamlining services, and measuring and improving the services available.

Asset Tracking and Reporting

  • We supply customers with a regular, detailed IT asset reports, also showing changes over time, either new assets appearing or previous assets disappearing.


    • Change Management Services

  • Change Management ensures that all changes to the client infrastructure follow our standardized methods and procedures for efficient handling of all changes, to minimize impact on the client's operations and infrastructure.


    • Compliance Planning and Reporting

  • New laws on information security such as Sarbanes-Oxley, GLBA and HIPAA put company management under pressure to protect client data. We have significant expertise in the area of compliance planning and ensuring that the it is implemented on an ongoing, proactive basis.


    • Hardware and Software Procurement

  • Research, analyze and evaluate possible solutions for clients. Technical advice is available to ensure equipment and applications will perform the tasks required. It is also important that equipment complies with our policy to ensure appropriate quality, reliability and supportability.


    • IT Asset Lifecycle Management

  • The centralized purchasing of IT equipment ensures consistancy for end users, accurate records are kept on the location, specifications and usage of all equipment. We plan and manage the optimal functioning lifespan of our client's IT assets, and plan for their upgrade, retirement and/or replacement in an ongoing fashion.


    • Software License Compliance Reporting

  • We supply a regular report showing actual licenses consumed of a specific application, compared to the number of installations of that application. This allows customers to stay within compliance of their vendor software licensing agreements.


    • Network Assessments and Auditing

  • Monitoring the ongoing health, performance and errors in the operating system, as well as device hardware components of servers.


    • Vendor Relationship Management

  • We maintain direct relationships with hardware and software manufacturers and vendors, effectively communicating with them on behalf of our customers on support, research and upgrade issues.


    • Configuration Management

  • Configuration Management ensures that all infrastructure has accompanying documentation, and that we are aware of all system dependencies. We maintain a database of this information (the Configuration Management Database or CMDB). This assists with planning to avoid unwanted impact of changes made to other system components.